PPS (a trading name of PrePay Technologies Ltd) is a company registered in England and Wales with company number 04008083 and a registered office at 6th Floor, 3 Sheldon Square, Paddington, London, W2 6HY, United Kingdom.
PPS EU SA (a subsidiary of PPS), is a company registered in Belgium with company number 0712.775.202 and a registered office at Boulevard du Souverain 165, Boîte 9, 1160 Brussels, Belgium. Together referred to as “PPS”, “Our” and “We” herein.
You can email PPS at email@example.com
or you can call PPS on 0845 303 5303 (+44 845 303 5303 from outside the UK).
PPS is the Data Controller in relation to your Cards and/or Accounts and all necessary activities relating to the operation of the Cards and/or Accounts: allowing you to receive, activate and use your Card (activating, managing and using your online account where applicable, making and receiving payment transactions, meeting legal requirements, answering requests, providing information to you). You may be the Customer or you may be a person that has been provided with Cards and/or Accounts by the Customer.
Our Data Protection Officer can be contacted at PO Box 3883, Swindon SN3 9EA or at firstname.lastname@example.org
Processing is necessary for the performance your contract with PPS and for the issue and operation of Cards and/or Accounts and is necessary for compliance with legal obligations applicable to PPS such as financial crime prevention. PPS does not use your personal information for marketing purposes and will not share your information with third parties for marketing purposes.
PPS will use your personal information to help decide if your accounts may be being used for fraud or money-laundering. We may detect that an account is being used in ways that fraudsters work or we may notice that an account is being used in a way that is unusual. If we think there is a risk of fraud, we may stop activity on the accounts or refuse access to them. In the United Kingdom only, we might also check and share your information with fraud prevention agencies. If fraud is identified or suspected, these agencies may keep a record of that information and we may refuse to provide any services. Law enforcement agencies may access and use this information.
PPS will only send your personal information outside of the European Economic Area (EEA) to:
• Follow your instructions
• Comply with a legal duty
In relation to personal information processed by Mastercard certain processors are located outside of Europe. Personal information processed by Mastercard is subject to Mastercard Binding Corporate Rules which you have enforcement rights under as a third-party beneficiary.
PPS is committed to ensuring that your information is secure with us and with third parties who act on our behalf. These third parties include Mastercard, card manufacturers, suppliers of identity validation services, IVR and call recording (telephone) suppliers and (if relevant) the Programme Manager (this party is identifiable by the branding on your card). We use many tools to make sure that your information remains confidential and accurate and we may monitor or record calls, emails, text messages or other communications in order to protect you and us.
We don’t keep your information for longer than we need to, which is usually up to 7 years in the United Kingdom and up to 10 years in the EEA after the end of the relationship or upon termination of the contract, unless we are required to keep it longer (for example due to a court order or investigation by law enforcement agencies or regulators).
To exercise any of your legal rights, you can email PPS at email@example.com or you can write to PPS DPO at PO Box 3883, Swindon SN3 9EA.
If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer. We hope that we can address any concerns you may have, but if we fail to address your complaint you can contact either the:
• Information Commissioner’s Office (https://ico.org.uk/) if you are a United Kingdom resident; or
• Data Protection Authority (https://www.privacycommission.be) if you are an EEA resident.
If you choose not to give us your personal information, it may mean that we cannot perform services needed to run your Cards and/or Accounts. It could mean that we cancel your Card, Accounts or services you have with us.